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30 Days Return Guarantee

Thank you for shopping at HeyVogue.com.
We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition.
Simply drop us an email or note before return/exchange, we will try our best to meet your request.
Please note overdue requests may not be accepted.

 

What’s HeyVogue’s Return/Exchange Policy?

  1. Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal.
  2. Return shipping fees are at customer's own expense.
  3. We do not accept returned package without notifying us upfront.
  4. We do not accept packages returned using COD service.

 

How should I make a return?

1.Email return request2.Request approved3.Receive return address4.Customer send shipping info after return5.Returned package received6.Release refund

  1. Submitting return request by dropping an email.
  2. Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
  3. Please return through your local post office to avoid tax when it arrives in our country.
  4. Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
  5. Refund will be released within 5 working days after packages returned to us.

 

 How should I make an exchange?

  1. Return package first, as steps above.
  2. Resend will be arranged once we get return info.

 

 What if an item is missing from my package?

In some cases, we may have to split your order so that you can receive some items faster.
Please rest assured, we will resend the item for free if it is missing.

 

 What if my package was refused or undeliverable?

  1. Please confirm you enter correct and detail shipping address while ordering to avoid undeliverable situation. Costs caused by your moving (after shipping) will be covered by customer.
  2. We offer resend as soon as the pervious order returned.

 

Contact us

Email us at: service@heyvogue.com